B2B Partner Services
Returns Handled. Stock Recovered.
We take the pain out of reverse logistics. From collection through inspection, restocking, and credit note issuance — every return is processed accurately, quickly, and with full partner visibility.
10,000+
Returns processed annually
97.8%
Processing accuracy
48 hrs
Average processing time
82%
Average stock recovery rate
What Is Returns Management?
Ceci & Jay's Returns Management service handles the full reverse logistics cycle on your behalf. We collect returned goods, inspect and categorise each item, restock resaleable stock, dispose of or recycle damaged goods, and issue credit notes — all within 48 hours of receipt. You get complete visibility through your partner portal and never have to touch a return yourself.
Collection & Inbound Logistics
We arrange collection from your customer or site, with tracked shipping and a confirmed receipt notification the moment goods arrive at our facility.
Inspection & Categorisation
Every returned item is inspected against the original order spec and categorised: resaleable, refurbishable, damaged, or dispose. Full photographic evidence on request.
Restocking & Refurbishment
Resaleable items are cleaned, repackaged, and returned to your available inventory. Refurbishable items are repaired or repackaged to a sellable standard.
Credit Note Issuance
Credit notes are raised and issued within 48 hours of inspection completion — automatically reconciled against the original order and visible in your portal.
Disposal & Recycling
Unsalvageable goods are disposed of responsibly in line with WEEE and waste regulations. Certificates of disposal available on request.
Dedicated Returns Manager
Your named returns manager handles all queries, disputes, and supplier escalations — one point of contact from collection to credit note.
How It Works
01
Raise a Return
Log the return via your partner portal or email your returns manager. We'll issue a returns authorisation number and arrange collection within 24 hours.
02
Goods Collected
We collect from your customer or site using our tracked courier network. You receive a collection confirmation and estimated arrival time at our facility.
03
Inspect & Process
Goods are inspected, categorised, and processed within 48 hours of arrival. Resaleable stock is restocked; damaged goods are disposed of or recycled.
04
Credit Note Issued
A credit note is raised against the original order and issued to your account. Your portal updates in real time with the outcome and credit value.
Types of Returns We Handle
From simple customer change-of-mind returns to complex warranty claims and damaged goods — we process every return type across all five product categories.
Unwanted / Change of Mind
Customer-initiated returns for unwanted goods. Items inspected and restocked if in original condition, credit note issued within 48 hours.
Damaged in Transit
Goods damaged during outbound delivery. We liaise with the carrier, process the return, and raise a full credit note or replacement order.
Faulty or Defective
Items returned due to manufacturing defects or faults. Inspected, supplier escalation raised where applicable, and credit or replacement issued.
Warranty Returns
In-warranty returns processed against supplier warranty terms. We manage the supplier claim and keep you updated throughout.
Incorrect Item Sent
Fulfilment errors resulting in wrong items delivered. Collected, inspected, and correct replacement dispatched or credit note issued.
End-of-Life / Disposal
Goods at end of life or past sell-by date disposed of responsibly with full compliance documentation and certificates of destruction.
Simple, Transparent Pricing
Per-return pricing with no hidden collection fees. Volume discounts apply automatically.
Starter
per return
For partners with occasional returns volumes up to 100 items per month.
- Up to 100 returns/mo
- Standard 48-hr processing
- Basic inspection report
- Credit note issuance
- Email support
Growth
per return
For growing operations with regular, higher-volume returns across multiple categories.
- Up to 1,000 returns/mo
- Priority 24-hr processing
- Full photographic inspection
- Automated credit notes
- Dedicated returns manager
- Portal returns dashboard
Enterprise
Unlimited returns volume, bespoke SLAs, and white-glove reverse logistics management.
- Unlimited returns volume
- Same-day processing available
- Supplier warranty management
- Disposal certificates
- ERP/API integration
- 24/7 account support
Your Returns Dashboard
Logged-in partners can raise new return requests, track live processing status, and download credit notes directly from this page.
Sign in to your partner portal to access your live returns dashboard and credit notes.
Log in to PortalReady to Streamline Your Returns?
Book a free audit and we'll review your current returns process, calculate your recovery rate, and show you exactly how much time and money we can save you.